Chargeback & Customer Issue Management
Chargeback and escalated customer issue management are an integral part of any successful continuity program. Through the TransactPlus platform, you can outsource the management of your credit card chargebacks and customer inquiries/complaints. Our specialized escalation team is properly trained to respond to chargeback inquiries, BBB complaints and any other regulatory inquiries than may surface. Our team will be able to completely take over this function for you and provide you with top-level reporting to help you better manage your business’ customer service needs.