FAQ
GENERAL QUESTIONS
What exactly does the TransactPlus Continuity Management Solution do?
The TransactPlus Continuity Management Solution bundles all of the services that we offer into one easy to use portal. We have tools in place that will help reduce fraud, mitigate and fight chargebacks, and extensive reporting to help you manage your business. Through our easy to use CRM interface, you are able to set up your products, recurring plans, payment processors, load balancing, fraud management, view reports, and access all of your customer data and transaction history.
What makes the TransactPlus Continuity Management Solution so special?
Designed by continuity marketers for continuity marketers, TransactPlus understands your needs and provide you with all the services you require so you can focus on what's important to your business: selling.
Can I pick and chose the services I want to use from TransactPlus?
Yes, most of our services can be selected a la carte. Contact us for a demo today!
What is the cost of each of your services?
Our services are on a low fee per-transaction basis, which makes it very cost effective for all businesses, large or small. Contact us for more details.
CRM & Recurring Transaction Processing
What sort of recurring billing services are provided by TransactPlus?
TransactPlus has a very robust recurring billing system that supports load balancing, credit card and check processing. Contact us for a demo to see how it works.
Does TransactPlus provide merchant accounts for processing?
TransactPlus has partnered with many of the top merchant account providers in the industry. For more information, contact us.
Aside from transaction and billing processing, what does the TransactPlus CRM do?
In addition to transaction and billing processing, TransactPlus has extensive reporting and tools that will provide you with metrics to help you manage your business effectively. From our array of fraud management tools which reduce fraud at point of sale, to our chargeback management team, TransactPlus is an all-in-one solution for you.
Is TransactPlus a merchant account for credit card processing?
No, we are not a merchant account; however, we can set you up with one of our partners if you need merchant accounts for credit card processing.
Does the TransactPlus CRM support multiple products?
Absolutely. You can set up unlimited products and billing profiles within our robust CRM. Contact us for a demo to see how easy it is to add multiple products within our CRM.
Is the TransactPlus CRM a credit card processing gateway?
Not exactly. TransactPlus will provide you with a gateway which will interface with 99% of payment processors out there. Contact us to see if your payment processor is supported. If it is not currently supported, we can easily integrate it into our system.
Does the TransactPlus CRM support digital products for download?
Yes, for more details, contact us.
Is the TransactPlus CRM PCI-compliant?
Yes, absolutely. We are 100% PCI-DSS compliant and exceed PCI testing results.
Call Center Support Services
What are the call center support services offered by TransactPlus?
If you choose to utilize our services, we can have all of your customer service calls handled by our team of dedicated agents specifically trained on your program. Calls are answered 24/7 with hourly interval reports emailed to you showing detailed call data including average handling time, abandon rates and average hold times. Our team is also trained to retain customers through an aggressive save program. Customers calling in to cancel their subscriptions are offered aggressive offers and incentives to help retain business. In addition to this, we provide:
Please contact us for more details on our call center services.
- Call answering services
- Customer Service & Help Desk Support
- Complaints
- Order Processing
- Product Support
Please contact us for more details on our call center services.
Are the agents that answer my calls dedicated agents for our account only?
Yes, absolutely. There are different pricing models you can choose from that will suit your needs.
Are the call center services available for inbound sales in addition to customer service and support?
Yes, please contact us for more details on our call center services.
Chargeback & Customer Issue Management
What exactly is the Chargeback & Customer Issue Management Solution?
TransactPlus has a dedicated team who will respond to your chargebacks and customer issues in a timely manner to ensure your accounts and reputation are in good standing.
What sort of customer issues are handled by the Chargeback & Customer Issue Management Solution?
Any customer complaints whether coming directly from the customer or through a regulatory agency such as the Better Business Bureau are routed to our Escalation Team which researches each case individually and resolves the issues according to the business rules established by you. Reports are provided to you so you can use the compiled data to better manage your business.
How are chargebacks defended through this service?
Credit card chargebacks are routed to our Chargeback department where we quickly assess the issue and respond quickly to the chargeback with a defense and supporting documentation. We provide periodic reporting to you in order to allow you to make any necessary adjustments to your business model and to effectively manage your merchant accounts.
How quickly are responses generated to chargebacks and customer issues?
We have built a system that allows for a rapid response to chargebacks. Provided you deliver the chargebacks from the bank to us in a timely manner, we can ensure that your chargeback responses will be handled.